To help keep customers informed, Seasonal Roots uses a delivery service app with text notifications to keep you updated in real time regarding your weekly Seasonal Roots delivery. This same “CIGO” app also has an optional tipping function in the final text received after delivery.
On weeks you place an order, you’ll receive three delivery update texts:
Text 1: “Track your Order from Seasonal Roots”
This text is sent the day before your delivery and includes a link that allows you to conveniently track your order on delivery day.
Text 2: “On the Way”
On delivery day, this text will let you know when your address is the next stop in your Market Manager’s route.
Text 3: “Review Your Order or Leave a Tip”
This text will confirm that your order is on your doorstep or in your cooler and ready to bring in and enjoy. You’ll also receive the opportunity to provide feedback on your experience and an option to leave a tip*.
We hope that these updates help make your weekly Seasonal Roots delivery experience even better!
Please note, the CIGO text notifications you will receive are automatically sent from an unmonitored account. As such, please do not reply directly to the text as it will not be received. Instead, email your Market Manager directly, or our team at support@seasonalroots.com and we would be happy to assist.
Don’t want to receive the texts? No problem! You can opt out by following these steps:
1. Log in to your Seasonal Roots account.
2. Hover over the purple gear icon in the top right hand corner of the page, and click on “Account”.
3. Scroll down to the bottom of the page, and uncheck the box next to “Send me texts with updates about my Seasonal Roots order”.
4. Click the green box that says “Save Changes”.
*The CIGO app is external to Seasonal Roots. Similar to other payment apps, CIGO charges a 25% fee on tips through the app.
About Seasonal Roots
Since 2011, Seasonal Roots’ online farmers market has connected Virginia families with local family farmers who use sustainable, humane practices. Our neighborhood market managers – who believe in living better through scrumptious, healthy eating, being kind to animals, protecting the environment, and spreading joy – home-deliver freshly harvested produce, pastured eggs, grass fed dairy and meat, plus artisan fare. We empower our members to eat better and live better with more nutritious, flavorful food that’s good for us and good for the planet. More info at seasonalroots.com.